Return Policy

These are the terms and conditions governing the use of this website and the agreement that operates between us and you (hereinafter, “the Terms”). These Terms set out the rights and obligations of all users (hereinafter, “You” / “your”) and those of PURAAI (hereinafter, “us” / “our” / “we” / “the Vendor”) in relation to the goods/services offered by us through this website. Before You click on the “Authorize Payment” button at the end of the ordering process, please carefully read these Terms and our Privacy Statement.
By using this website or placing an order through it, You are consenting to be bound by these Terms and our Privacy Statement. If You do not agree to all of the Terms and the Privacy Statement, do not place an order.

If for any reason Clients are not satisfied with an order, the items can be returned within 14 days of the order’s delivery date (not valid for masks that can’t be returned).
Please note, we don’t exchange size and/or make replacements. If you want to change size or choose a different model, you can make a return and then place a NEW order.

Return Instructions

– To request a return, please send an email to detailing your request and citing the order number.
– The return shipment has to be paid by the customer
– Returns must be shipped within 14 days of the order’s delivery date.

Return Terms & Conditions

The products must be returned with their original boxes, which must not be damaged and/or altered or used as the external parcel for the shipment.
Products must not have been worn and must not show any signs of use.
Shoes must not have been worn and must not show any signs of use. Soles must be in perfect condition and must not be marked in any way and they must be returned with all original accessories.

We reserve the right not to accept returns that are unauthorized and/or not sent in accordance with the Return Policy detailed on the website.
In the case of unauthorized or non-standard returns, the client will be contacted by our customer care and will have to send a courier to collect the parcel.
In the case of defective or incorrect merchandise, we invite Clients to immediately contact

We reserve the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.


Refunds will be processed within 10 working days from the receipt of the return in our logistics.
For orders paid by Credit Card, the refunded amount will be available to Clients in roughly 72 hours and within their next billing statement. Processing time may vary depending on the Credit Card Company. Orders paid by PayPal will be refunded to the original account.
In case of Bank Wire Transfer client must communicate the IBAN code, eventually the BIC code and the name of the account holder.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.